DTV3
11-26-2005, 03:29 AM
I have a friend who works for DirecTV and I was informed of some inside information.
DirecTV has started a new program that gives certain people preferrential treatment. Not all customers are created/treated equal.
It's called: "Best Customer"
People who have been with DirecTV for at least a year and spend $100.00 a month get special treatment.
1. "Best Customers" get bumped ahead of everyone who's waiting when there is a wait time when you call directv for customer service or technical support.
2. The customer service representatives are forced to acknowledge these customers by treating them nicer and calling them by their name.
3. "Best Customers" get special disounts for programming and equipment.
4. Customers who have been with DirecTV for many years longer who are truly loyal but don't spend $100 a month do not get any preferential treatment. And, the system is not perfect. People who qualify for this alot of times will not be tagged as a Best Customer and not be treated as so. (1 customer regularly spent over $400 a month and was not "Best Customer")
5. Customers who are past due every month and get their services turned off regularly get the "Best Customer" tag as long as they spend $100 a month and have been with DirecTV for 1 year. Even if the only reason they have a $100 balance, is because the balance is being carried over from 1 bill cycle to the next.
This "Best Customer" project is too general and discriminates people based on finances. Loyalty, payment history, and subscription to the Protection Plan or the exclusive NFL Sunday Ticket mean nothing.
DirecTV has started a new program that gives certain people preferrential treatment. Not all customers are created/treated equal.
It's called: "Best Customer"
People who have been with DirecTV for at least a year and spend $100.00 a month get special treatment.
1. "Best Customers" get bumped ahead of everyone who's waiting when there is a wait time when you call directv for customer service or technical support.
2. The customer service representatives are forced to acknowledge these customers by treating them nicer and calling them by their name.
3. "Best Customers" get special disounts for programming and equipment.
4. Customers who have been with DirecTV for many years longer who are truly loyal but don't spend $100 a month do not get any preferential treatment. And, the system is not perfect. People who qualify for this alot of times will not be tagged as a Best Customer and not be treated as so. (1 customer regularly spent over $400 a month and was not "Best Customer")
5. Customers who are past due every month and get their services turned off regularly get the "Best Customer" tag as long as they spend $100 a month and have been with DirecTV for 1 year. Even if the only reason they have a $100 balance, is because the balance is being carried over from 1 bill cycle to the next.
This "Best Customer" project is too general and discriminates people based on finances. Loyalty, payment history, and subscription to the Protection Plan or the exclusive NFL Sunday Ticket mean nothing.